Ten-Digit Number Deadline
As of November 13th, your old Video Relay Services proxy number will not work. Deaf individuals wishing to make a non-emergency call will have to register for a 10-digit geographical number with a default provider of their choice.
If you do not have a new number and you try to make a VRS call, the call will not be completed until after you stop, obtain a 10 digit number, and then have the call connected.
To register, a deaf individual only needs to provide basic information such as name and address. Your address will become your “Registered Location”.
Although making an emergency call through the VRS system is possible, it is not the best option. Having an up-to-date Registered Location will allow your VRS provider to route your e911 calls to the proper call center to assist you. The FCC now requires IP Relay and VRS callers to obtain a 10-digit number to improve e911 services for the deaf.
If a deaf individual uses both VRS and IP Relay, two 10-digit numbers are required, one for each service. It is also advisable to obtain a unique 10-digit number for each device.
Just so you know, a deaf individual is not required to use the services of the default provider who issued the new number – even if the provider gave you the equipment or device to make VRS calls. You can use your free video phone or netbook or other device with any provider of your choosing.
You can also change your preferred provider and still keep your 10-digit number – providing portability for phone devices for the deaf.
In addition, having an individual 10-digit number will make it more convenient for hearing/voice telephone users to contact deaf individual via VRS.